Refund policy

At B Beauty, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to ensure a smooth process.

For any return inquiries, contact us at bashayer.alemadi98@gmail.com.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.
  • Return requests must be initiated within 14 days of receiving the product.
  • Products purchased during sales or promotions are not eligible for returns unless defective.

2. Non-Returnable Items

The following items are non-returnable for hygiene and safety reasons:

  • Opened or used beauty products.
  • Gift cards and promotional items.

3. Return Process

  1. Initiate a Return: Email us at bashayer.alemadi98@gmail.com with your order number and reason for return.
  2. Approval: Once approved, you will receive return instructions.
  3. Shipping the Item: You are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us with details at bashayer.alemadi98@gmail.com.

Thank you for shopping with B Beauty! We appreciate your trust in our products.